Professional Conduct

Code of Practice

As organisers of face to face fundraising, we undertake to:

  1. Manage fundraising activity to ensure that approaches are undertaken in compliance with legal requirements (including employment law), and with this Code of Practice.
  2. Respect the dignity of our profession and ensure that our actions enhance the reputation of ourselves and the profession of fundraising.
  3. Ensure our fundraisers understand the emphasis on the charity’s reputation, and the nonaggressive nature of all approaches.
  4. Provide adequate procedures to protect the health and safety of our fundraisers and the public (including procedures when a fundraiser is invited into a premises).
  5. Seek to ensure that all who work with us have appropriate levels of competence and training to represent charity and carry out their fundraising duties.
  6. Work with all other organisers operating a location management group, to avoid overburdening the public with face to face approaches, to ensure fair and equal access to fundraising sites, and to liaise with any future authority for permissions.
  7. Ensure fundraising will only occur in the time and place agreed by the site location management group. All issues or changes, and any breach of agreement will be reported to the site location management group.
  8. Comply with data protection law and have procedures to ensure there is appropriate care and protection of confidential data.
  9. Ensure that any form being used clearly displays confirmation outlining recipient details and donation schedule prior to the first gift.
  10. Have a feedback and complaints procedure for addressing questions and complaints associated with our face to face fundraising.


As face to face fundraisers, we undertake to:

  1. Comply with, and encourage colleagues to embrace and practice this Code of Practice.
  2. Bring credit to charity and the fundraising profession by our public demeanour, conducting ourselves at all times with complete integrity, honesty and trustworthiness.
  3. Verbally inform the donor that we are paid professional fundraisers, including who we are employed by, and who we represent. This must be done by the fundraiser before the donor completes the form.
  4. Wear ID badges, visible at all times, with the charity’s name, CHY number, the fundraiser’s name, who we are working for and on whose behalf we are fundraising.
  5. Never knowingly or maliciously give false or misleading information to the public about any other charity or our employer.
  6. Never follow members of the public to engage them in conversation. Never cause obstruction or congestion in a public or private place, or to a doorway or passageway.
  7. Be sensitive in conversation and not put undue pressure on the public to donate. Fundraisers will politely terminate a conversation at any stage, if asked to do so.
  8. Never approach a member of the public with more than two fundraisers at a time. This includes supervisors and trainee fundraisers.
  9. Exercise caution and sensitive judgement if confronted with potentially vulnerable people. Face to face fundraisers will not knowingly sign up any person who we reasonably conclude may be incapable of informed consent.
  10. Never enter a premises or household unless invited, and exercise caution and sensitive judgement if invited to enter a household or premises.
  11. Make sure the donor is not under 18 years of age and that all donors understand that the purpose of this fundraising is to secure recurring, long-term donations.
  12. Accept no cash, cheques, or property. Cash collections can only be accepted by fundraisers if they have a valid cash collection permit.
  13. Inform the donor how the charity will communicate with them after subscribing, and that they will receive confirmation of any direct debit with advance notice of the payment schedule.
  14. Comply with data protection law and confidentiality agreements with the organiser. Fundraisers will ensure donor information and charity branded material are kept secure at all times.
  15. Never fundraise after 9pm (unless specifically requested by a member of the public, and agreed by the organiser).
  16. Provide a clear point of contact for the general public, if they have complaints or feedback. Fundraisers will comply with the complaints procedure as instructed by the organiser of the face to face fundraising.



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